Customers who have functional problems with Sharp brand products can now take them to a specialised workshop where they can have these repaired instead of throwing them away.
This is now possible after Pillay R Group opened a service centre which specialises in repairing electronic items of this brand.
The service centre situated at the Pension Fund Complex (ex-SMB Builders’ Depot) at Huteau Lane, Victoria, was officially opened on Friday by Hidehiro Kawamoto, the Japanese multinational corporation’s director for customer satisfaction division responsible for the region and based in Dubai and the head of Pillay R Group Ramu Pillay.
Sharp is a Japanese multinational corporation that designs and manufactures a large variety of electronic products including LCD television sets and calculators.
Sharp products are very popular in Seychelles and have been on sale here for many years.
Speaking after the opening of the centre, Mr Kawamoto said he welcomes the move by Pillay R Group, local dealer in Sharp products, to provide this service which is very important for customers who very often do not know what to do when they encounter difficulties while operating equipment of the brand.
“Ensuring good customer care and after sale services is very good for business and will ensure continued good sales of other products from the same brand as well as boost customer confidence,” Mr Kawamoto pointed out.
Mr Pillay said the venture has been in the making for the past year or so and is the “best solution for Seychellois customers”.
“All businesses can sell Sharp products but repairing these items is another matter but with the opening of this centre customers will save money,” Mr Pillay pointed out.
“The idea is to provide the quality of service and repairs on all types of Sharp products which will make the centre number one in Africa,” Mr Pillay added.
The centre employs four technicians, all Seychellois who have been trained to provide these repair services and an expert from the company itself will be in the country soon to provide more expert training to the technicians.
Mr Pillay further added that for the time being the centre will repair all Sharp equipment even those not bought from his company but gradually only Sharp products bought from the authorised dealer will be accepted for repairs by the centre.
The centre, which is headed by Ravi C. Rajan, also has a welcoming waiting area where customers can sit and make themselves comfortable while they wait to be attended to.
The centre is open every day during working hours.